Shipping Policy

Shipping Policy

Shipping Locations

We ship orders to the United States and selected European countries.
Orders are fulfilled from partner warehouses, primarily located in the United States.


Order Processing

Orders are processed within 1–2 business days (Monday–Friday).
You will receive a confirmation email once your order is placed.


Estimated Delivery Times

  • United States: 2–8 business days

  • Europe: 5–12 business days

Delivery times are estimates and may vary due to carrier delays, weather, or customs.


Shipping Costs

Free shipping on all orders (unless otherwise shown at checkout).
Please note: depending on your country, local taxes, VAT, or customs duties may apply. These fees are assessed by local authorities and are the customer’s responsibility unless stated otherwise at checkout.


Tracking

Once your order ships, you will receive a tracking number by email.


Delays & Lost Packages

If your order has not arrived within 30 days, please contact us.
Lost packages will be refunded or replaced.


Damaged Items

If your item arrives damaged, contact us within 7 days of delivery with photos, and we will assist you.


Contact

📧Email: support@triphugofficial.com

Address: Dobeles iela, Daugavpils, LV-5404, Latvia 

Business Hours: Monday–Friday, 8am–6pm (Latvia time, EET/EEST)