Terms of Service

Terms of Service

OVERVIEW

Welcome to TripHug! The terms “we”, “us” and “our” refer to TripHug. TripHug operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). TripHug is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.


SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

You may be required to provide certain information including your email address, billing, payment, and shipping details. You represent that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not transfer or resell your account.


SECTION 2 – OUR PRODUCTS

We make every effort to display products accurately. However, product colors or appearance may vary depending on your device and settings.

We do not guarantee that product appearance or quality will meet expectations. All descriptions and availability are subject to change without notice.


SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. TripHug reserves the right to accept or decline orders at its discretion.

Orders are confirmed only after payment is processed and confirmation is issued. Once accepted, cancellation may not be possible.

Returns and exchanges are governed solely by our Refund Policy.

Purchases are for personal use only and not for resale.


SECTION 4 – PRICES AND BILLING

Prices are subject to change without notice. Taxes, shipping, customs, or import fees may apply and are the customer’s responsibility unless stated otherwise.

You agree to provide valid and accurate payment information and authorize us to charge your selected payment method.


SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Risk of loss passes to you once the order is handed to the carrier.


SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including text, images, graphics, logos, videos, and design, is owned by TripHug or its licensors and protected by intellectual property laws.

You may not copy, distribute, or exploit any content without prior written permission.

TripHug trademarks, names, and logos may not be used without consent.


SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties. We are not responsible for third-party tools or services.

Use of such tools is at your own risk.


SECTION 8 – THIRD-PARTY LINKS

The Services may include links to third-party websites. We are not responsible for third-party content, products, or services.

You access third-party sites at your own risk.


SECTION 9 – RELATIONSHIP WITH SHOPIFY

TripHug is powered by Shopify. However, all purchases are made directly with TripHug.

Shopify is not responsible for any aspect of transactions between you and TripHug. You release Shopify from any claims related to purchases made through the Services.


SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is governed by our Privacy Policy and Shopify’s Privacy Policy.

By using the Services, you consent to the collection and processing of your data as described therein.


SECTION 11 – FEEDBACK

Any feedback you submit may be used by TripHug without restriction or compensation.

You represent that you have the right to submit such feedback and that it does not violate any laws or third-party rights.


SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate at any time.


SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, infringement, harassment, fraud, or any activity that harms TripHug or others.

We reserve the right to terminate access for violations.


SECTION 14 – TERMINATION

We may terminate access to the Services at any time without notice.

Sections related to intellectual property, liability, and indemnification survive termination.


SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee uninterrupted, error-free service.


SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, TripHug shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.


SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless TripHug, Shopify, and their affiliates from any claims arising from your use of the Services or violation of these Terms.


SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain valid.


SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any right does not constitute a waiver.

These Terms constitute the entire agreement between you and TripHug.


SECTION 20 – ASSIGNMENT

You may not assign these Terms without consent. We may assign them without restriction.


SECTION 21 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Latvia, without regard to its conflict of law principles.


SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.


SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.


SECTION 24 – CONTACT INFORMATION

Trading Name: TripHug
📧Email:support@triphugofficial.com

Address: Dobeles iela, Daugavpils, LV-5404, Latvia 

Business Hours: Monday–Friday, 8am–6pm (Latvia time, EET/EEST)