At TripHug®, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.
Due to hygiene and safety reasons, used or worn items are not eligible for return.
We accept return requests within 15 days of delivery only if:
the item arrived damaged
the item arrived defective
the wrong item was received
Items must be unused and in original condition to qualify.
If your item arrives damaged, defective, or incorrect, please contact us at support@triphugofficial.com with:
your order number
a brief description of the issue
photo evidence (if applicable)
Once approved, we will offer a replacement or a full refund.
In most cases, return of the item is not required.
The following items are not eligible for returns or refunds:
used or worn products
items damaged due to misuse
dissatisfaction based on personal preference (comfort, firmness, color perception)
If your order is delayed, lost, or shows no tracking updates for an extended period, please contact us.
We will review the case and may offer a refund or replacement at our discretion.
Approved refunds are processed back to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
How to Request a Refund or Replacement
To request a refund or replacement, please email us with your order number and supporting photos (if applicable). We typically respond within 24–48 business hours.
For any questions regarding returns or refunds, contact us at:
📧 Email:support@triphugofficial.com
Address: Dobeles iela, Daugavpils, LV-5404, Latvia
Business Hours: Monday–Friday, 8am–6pm (Latvia time, EET/EEST)
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