TripHug (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you with a curated shopping experience. TripHug is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you.
Depending on how you interact with the Services and where you reside, we may collect or process the following categories of personal information:
Contact details: name, billing address, shipping address, phone number, email address
Financial information: payment card details, transaction history, payment confirmation (processed securely via third-party payment providers; we do not store full card numbers)
Account information: login credentials, preferences, settings
Transaction data: products viewed, added to cart, purchased, returned or exchanged
Customer communications: messages sent to customer support or via email
Device information: IP address, browser type, operating system, device identifiers
Usage data: interactions with the website, pages viewed, time spent, navigation behavior
We collect personal information from the following sources:
Directly from you when you create an account, place an order, contact us, or otherwise provide information
Automatically through cookies, pixels, and similar technologies when you use the Services
From service providers such as payment processors, fulfillment partners, analytics providers
From partners or third parties where permitted by law
We use your personal information for the following purposes:
Process orders and payments
Fulfill shipping, returns, and exchanges
Manage accounts and customer support
Personalize your shopping experience
Send promotional emails or messages (you may opt out at any time)
Display personalized ads on our website and third-party platforms
Detect and prevent fraudulent or malicious activity
Secure accounts and transactions
Respond to inquiries and customer support requests
Send transactional messages (order confirmations, shipping updates)
Comply with applicable laws and regulations
Enforce our Terms of Service and other policies
We may disclose your personal information in the following situations:
With Shopify and other service providers who help operate our store (payment processing, shipping, analytics, customer support)
With marketing and advertising partners to show relevant ads (subject to your rights and preferences)
With affiliates within our corporate group
For legal reasons such as compliance with laws, court orders, or protection of rights
In business transactions such as mergers or asset transfers
Our Services are hosted by Shopify. Shopify processes personal information to provide and improve the Services. Your information may be transferred to and processed in countries other than where you reside.
To learn more about Shopify’s privacy practices, please visit Shopify’s Consumer Privacy Policy on their website.
The Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You access third-party services at your own risk.
The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure.
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Depending on your location, you may have the following rights:
Right to access your personal information
Right to correct inaccurate information
Right to delete your personal information
Right to data portability
Right to object to or restrict processing
Right to withdraw consent (where applicable)
You may exercise these rights by contacting us using the details below.
You may unsubscribe from promotional emails at any time using the link in our emails. Transactional emails will still be sent as necessary.
We may transfer personal information outside your country of residence. For transfers from the EEA or UK, we rely on approved safeguards such as Standard Contractual Clauses.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
If you have questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us:
TripHug
📧 Email: support@triphugofficial.com
Address: Dobeles iela, Daugavpils, LV-5404, Latvia
Business Hours: Monday–Friday, 8am–6pm (Latvia time, EET/EEST)
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